Uber Eats is a popular food delivery service that allows users to order food from their favourite restaurants and have it delivered to their doorstep. While the platform is generally reliable, there may be times when users encounter issues with their orders or experience problems with the app.
In such cases, it is important to know how to contact Uber Eats UK to register a complaint and seek a resolution.
One way to get in touch with Uber Eats support is through the app. Users can navigate to the Help section and select ‘Call Support’ to be connected to the support team via the app. Alternatively, riders can contact support by calling 0808 189 7190 in the UK.
Riders outside the UK can also get in touch with support from within the app. It is important to note that phone support is available 24/7 for both drivers and riders in the UK.
In addition to phone support, users can also seek help through the Uber Eats help page, which provides answers to frequently asked questions and allows users to submit a request or report an issue. Users can also contact Uber Eats customer support via email, Twitter, or by sending a message through the mobile app.
When contacting Uber Eats support, it is important to provide as much detail as possible about the issue, including the order number, the delivery address, and any relevant photos or screenshots.
Covered in this Article:
How to Complain to Uber Eats UK
If you have experienced any issues with your Uber Eats order, you may want to submit a complaint to Uber Eats UK. Here are some ways you can do that:
Contacting Uber Eats UK Customer Support
One way to submit a complaint to Uber Eats UK is by contacting their customer support team. You can do this through the app or the website. To contact customer support through the app, follow these steps:
- Open the Uber Eats app on your mobile device.
- Tap on your account icon in the bottom right corner of the screen.
- Select “Help” from the menu.
- Choose the issue that best describes your problem.
- Follow the prompts to submit your complaint.
To contact customer support through the website, follow these steps:
- Go to the Uber Eats UK website.
- Click on the “Help” link at the bottom of the page.
- Select the issue that best describes your problem.
- Follow the prompts to submit your complaint.
Submitting a Complaint Through the App
Another way to submit a complaint to Uber Eats UK is through the app. To submit a complaint through the app, follow these steps:
- Open the Uber Eats app on your mobile device.
- Tap on your account icon in the bottom right corner of the screen.
- Select “Orders” from the menu.
- Find the order that you want to complain about and tap on it.
- Tap on “Help” and then select “My order was incorrect” or “My order never arrived”.
- Follow the prompts to submit your complaint.
Submitting a Complaint Through the Website
You can also submit a complaint to Uber Eats UK through their website. To do this, follow these steps:
- Go to the Uber Eats UK website.
- Click on the “Help” link at the bottom of the page.
- Select the issue that best describes your problem.
- Follow the prompts to submit your complaint.
Contacting Uber Eats UK via Social Media
If you prefer to contact Uber Eats UK via social media, you can do so through Twitter. Simply send a tweet to @Uber_Support and describe your issue. A representative will respond to your tweet as soon as possible.
Contacting Uber Eats UK via Phone
If you would like to speak to someone directly, you can contact Uber Eats UK via phone. The phone number for Uber Eats UK customer support is 0808 189 7190. You can also contact Uber Eats UK through the app by selecting “Call Support” in the “Help” section.
It’s important to note that when submitting a complaint to Uber Eats UK, you should provide as much detail as possible about your experience. This includes the order number, the name of the restaurant, the items you ordered, and any issues you encountered.
If you have photos or other documentation to support your complaint, be sure to include that as well.
Overall, Uber Eats UK strives to provide a good experience for its customers, but if you do encounter any issues, don’t hesitate to submit a complaint. By doing so, you can help improve the platform for yourself and other users.
Common Issues to Complain About
When using Uber Eats in the UK, there are several common issues that customers may encounter. This section will outline some of the most frequent issues that customers may wish to complain about and provide information on how to address them.
Issues with Orders
One of the most common issues that customers face is problems with their orders. This can include missing items, incorrect orders, or issues with the quality of the food.
If you experience any of these issues, you can contact Uber Eats support through the app or website to report the problem. You can also submit a complaint through the help page on the Uber Eats website.
Issues with Delivery
Customers may also experience issues with their delivery, such as late or cancelled deliveries, or issues with the delivery address. If you experience any of these issues, you can contact Uber Eats support through the app or website to report the problem. You can also submit a complaint through the help page on the Uber Eats website.
Issues with Payment
Payment issues are another common complaint from Uber Eats customers. This can include problems with refunds, incorrect charges, or issues with payment methods.
If you experience any of these issues, you can contact Uber Eats support through the app or website to report the problem. You can also submit a complaint through the help page on the Uber Eats website.
Issues with the App or Website
Customers may also experience issues with the Uber Eats app or website, such as technical issues or problems with the user interface.
If you experience any of these issues, you can contact Uber Eats support through the app or website to report the problem. You can also submit a complaint through the help page on the Uber Eats website.
In conclusion, there are several common issues that customers may encounter when using Uber Eats in the UK. If you experience any of these issues, you can contact Uber Eats support through the app or website to report the problem. You can also submit a complaint through the help page on the Uber Eats website.
By addressing these issues promptly, Uber Eats can improve the overall customer experience and ensure that customers are satisfied with their service.
How to Increase Your Chances of Getting a Resolution
When you encounter a problem with Uber Eats, you may need to contact their support team to get a resolution. Here are some tips to increase your chances of getting a resolution.
Providing Detailed Information
When you contact Uber Eats support, it’s important to provide as much detailed information as possible. This can include the order number, the items that were missing or incorrect, the delivery address, and any other relevant details.
By providing detailed information, you can help Uber Eats support quickly identify the issue and find a resolution.
Being Polite and Professional
It’s important to be polite and professional when communicating with Uber Eats support. This can help to create a positive experience for both you and the support representative. Avoid using unprofessional language or making exaggerated or false claims.
By being polite and professional, you can help to create a more positive and productive conversation.
Following Up
If you don’t receive a resolution to your problem immediately, it’s important to follow up with Uber Eats support. This can help to ensure that your issue is being addressed and that you receive a resolution as quickly as possible.
You can follow up by contacting Uber Eats support again, or by checking the status of your request on the Uber Eats app or website.
In addition to these tips, there are a few other things you can do to increase your chances of getting a resolution with Uber Eats. These include:
- Using the Uber Eats app or website to contact support
- Providing photos or other evidence to support your claim
- Contacting Uber Eats support through social media (such as Twitter)
- Contacting Uber Eats support by phone (if available)
By following these tips and taking advantage of the available support options, you can increase your chances of getting a resolution to your problem with Uber Eats in the UK.
When to Involve the Authorities
If you have a complaint with Uber Eats UK that cannot be resolved through their customer service channels, you may need to involve the authorities. Here are some situations where involving the authorities may be necessary:
Fraudulent Charges
If you notice fraudulent charges on your Uber Eats UK account, you should report them to both Uber Eats UK and your bank or credit card company. If you suspect that your account has been hacked or compromised, you should also report the incident to the police. They can investigate the matter and take legal action if necessary.
Unprofessional Behaviour by Drivers or Delivery People
If you experience unprofessional behaviour by a driver or delivery person while using Uber Eats UK, you should report the incident to Uber Eats UK. If the behaviour is particularly egregious, you may also want to report it to the police. They can investigate the incident and take appropriate action.
Sensitive Information Leaks
If you suspect that your personal or sensitive information has been leaked or compromised while using Uber Eats UK, you should report the incident to Uber Eats UK immediately. You should also report the incident to the police, as they can investigate the matter and take legal action if necessary.
In general, involving the authorities should be a last resort. Before involving the authorities, you should try to resolve the issue with Uber Eats UK through their customer service channels.
If you are not satisfied with their response, you can escalate the matter to their senior management team. If all else fails, you can involve the authorities.